An HR Support Apprentice would typically be working in a medium to large organisation as part of the HR function, delivering front line support to managers and employees. They may also be acting as an HR Manager in a small organisation. This apprenticeship develops the skills of handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement. It would often involve using HR systems to keep records; providing relevant HR information to the business, and working with the business on HR changes.
The aim of this qualification is to develop the knowledge, skills, and behaviour allowing the apprentice to take ownership for providing advice to managers on a wide range of HR issues, using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.
In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer. This is an office based role, and could take place across a range of industries.