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Facilities Services Operative

Level: 2
Typical Duration: 12 months

Possible Job Role: Facilities Services Operative; Facilities Operative

Course Overview

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and facility departments. This may include services such as security, supporting hard facility management functions like maintenance and engineering, soft facility management for example cleaning, catering, front-of-house logistics, post-room services and portering.
The facility management industry covers a wide range of industry sectors. Therefore, this role could be found working in a range of environments e.g. in office premises, residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.
A facility service operative may work alone in a small enterprise or in teams of anything from 30 to 500 people in a large-scale operation.

Qualification Achieved

On completion of this apprenticeship, you will hold a level 2 apprenticeship in Facilities Services Operative.

  • Level 2 Certificate in Facilities Services Principles
  • Level 1 or 2 Functional Skills Mathematics
  • Level 1 or 2 Functional Skills English


The role may act as a gateway to further career and training opportunities, including, but not limited to:

  • L3 Facilities Management Supervisor Apprenticeship
  • Facility Services Team Leader
  • Facility Services Coordinator

Learning & Assessment

Apprentices will be assigned a dedicated tutor. The tutor will visit monthly in the workplace, as well as being on hand to support throughout the duration of the apprenticeship programme. The frequency of these sessions may be more, depending on the needs of the apprentice.

End Point Assessment

Each Apprentice must undergo an independent end-point assessment to determine the outcome of their apprenticeship. The assessments will assess the knowledge, skills and behaviours gained during their programme.

  • Knowledge Test
  • Worked based project showcase
  • Professional Discussion

Entry Requirements

Individual employers may set their own criteria for this apprenticeship.

Hire an Apprentice

We can work with you to source a suitable applicant for your organisation or you can up-skill your existing employees. If the employee is under 19 and your business has fewer than 50 employees, there will be no cost for the training. If they are over 19 and/or your business has over 50 employees then you will contribute 5% towards the cost of the training. For any businesses paying into the levy, all training costs will be covered.


With our Talent Match recruitment service, Talent Bank, we will advertise your vacancy, screen applicants and pre-interview potential prospects in order to ensure you only interview the most appropriate candidates for your vacancy – all free of charge.


We offer a dedicated virtual learning platform which allows learners to keep on track of their course. In addition to this, it allows our tutors and employers to keep up-to-date with the progression of learners.