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IT Solutions Technician

Level: 3
Typical Duration: 18 months

Possible Job Role: IT Solutions Technician, Support Technician, Junior DevOps Professional

Course Overview

An IT solutions technician is a pivotal role within the majority of all organisations. They develop, implement and maintain complete IT solutions as part of a multidisciplinary team, including hardware infrastructures and software.
The aim of the apprenticeship is for learners to acquire the knowledge, skills and behaviours to be able to adopt a professional methodology to gather and analyse requirements, to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end-users and for the underlying IT services.
The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user-focused. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution cycle: requirements gathering, solution development, testing, implementation and ongoing support. All apprentices take a common core and then choose one of two options, IT Hardware or IT Software.

Qualification Achieved

On completion of this apprenticeship, you will hold a Level 3 apprenticeship in IT Solutions Technician.
Additional qualifications achieved include:

  • Level 2 and/or 3 English and Maths
  • Entry onto the BCS
  • Entry to the Chartered Institute for IT


The role may act as a gateway to further career and training opportunities, including, but not limited to:

  • Infrastructure Technician L3
  • Network Engineer L4
  • Digital and Technology Solutions Professional

Learning & Assessment

Apprentices will be assigned a dedicated tutor. The tutor will visit monthly in the workplace, as well as being on hand to support throughout the duration of the apprenticeship programme. The frequency of these sessions may be more, depending on the needs of the apprentice.

End Point Assessment

Each apprentice must undergo an independent end-point assessment to determine the outcome of their apprenticeship. The assessments will evaluate the knowledge, skills and behaviours gained during their programme. The methods in which this apprenticeship is assessed are:

  • Knowledge Test
  • Project and Interview

Entry Requirements

Individual employers may set their own criteria for this apprenticeship.

Hire an Apprentice

We can work with you to source a suitable applicant for your organisation or you can up-skill your existing employees. If the employee is under 19 and your business has fewer than 50 employees, there will be no cost for the training. If they are over 19 and/or your business has over 50 employees then you will contribute 5% towards the cost of the training. For any businesses paying into the levy, all training costs will be covered.


With our Talent Match recruitment service, Talent Bank, we will advertise your vacancy, screen applicants and pre-interview potential prospects in order to ensure you only interview the most appropriate candidates for your vacancy – all free of charge.


We offer a dedicated virtual learning platform which allows learners to keep on track of their course. In addition to this, it allows our tutors and employers to keep up-to-date with the progression of learners.