An IT solutions technician is a pivotal role within the majority of all organisations. They develop, implement and maintain complete IT solutions as part of a multidisciplinary team, including hardware infrastructures and software.
The aim of the apprenticeship is for learners to acquire the knowledge, skills and behaviours to be able to adopt a professional methodology to gather and analyse requirements, to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end-users and for the underlying IT services.
The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user-focused. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution cycle: requirements gathering, solution development, testing, implementation and ongoing support. All apprentices take a common core and then choose one of two options, IT Hardware or IT Software.