The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies and digital information systems to achieve objectives within their organisation. This role is found in organisations, large and small, in all sectors, and within the public, private and voluntary sectors. Organisations of all types are increasing digital technologies across all their business functions to maximise productivity. Supporting their service users through online and digital
channels, as they develop omni-channel approaches to meeting customer needs and deflect traditional telephone and face-to-face contacts to reduce costs. Apprentices will select one of the following two options:
A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.
A Digital Service Technician supports the external customers and clients of their organisation through a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.